Terms and conditions of use
Using services or products through www.micolet.co.uk (hereinafter referred to as Micolet ) requires the acceptance of the following terms and conditions:
Acceptance and access to Terms and Conditions of Use
Though the acceptance of this agreement you declare:
- To be 18 or older and not under guardianship.
- To have read and accepted these Terms and Conditions.
These Terms and Conditions of Use, are regulated by the legal relationship that has included all the process of the contract between Users-Customers of the Web Site (Web user) located in the URL https://www.micolet.co.uk propriety of Micolet Web S.L. By using and placing an order or selling any clothes, users agree to be bound by the terms and conditions set out. This document can be printed and stocked for user’s web. Micolet offers an information access through firstname.lastname@example.org for any information requirement about terms and conditions of use.
This website has been created to inform about services offered by Micolet as well as to attend potential customers, commercial contact and job applications.
The website www.micolet.co.uk is managed by:
Corporate name: Micolet Web, S.L.
Intra-community VAT: ESB95808770
Headquarter: Avenida Ribera de Axpe 11, 2D - 202. 48950 Erandio - Bizkaia
Registered in the mercantile registry of Bizkaia (Spain) Tome 5538, Sheet 205, Page BI-66348.
Micolet is a trademark registered on EUIPO No 016681199
By using the website Micolet users agree to be bound by the terms and conditions set out. Therefore, users should carefully read this document each time they wish to use Micolet website as it can be modified and updated.
Access to Micolet website is free and without extra charges, except the internet connection charges depending on the network communication offered by the communication providers contracted by the Users.
Users that wish to periodically receive offers and discounts to their email addresses and/or to sell/buy on Micolet, will have to register as Users on Micolet’s website filling and sending the online form.
Micolet as an intermediary offers these services to the final consumer (sellers or buyers) to ease the sell and the purchase of clothes and accessories of second-hand clothing. In this effect, Micolet put to your disposal its marketplace through www.micolet.co.uk, these promotional actions to promote the items but also the services of pickup, valuation, publication and delivery as well as their payment or buying.
Those who use Micolet online website do it for their own liabilities and risks. Micolet is not liable of errors that can appear in the content or others that can be accessed through it. Micolet cannot be considered responsible for any damages due to the utilisation of the Micolet website, neither for any action realized on the information base provided. Micolet does not guarantee the absence of any virus or others elements harmful to your device that can damage or alter the informatic system, electronic documents or user’s files. Micolet is not responsible for the damages that can affect to the User or third party.
Micolet assures to not realize any misleading publicity through this media. However, it will not be considered as misleading publicity or formal errors found in the contents of parts of the online Micolet website, produced as a result of incomplete or defective maintenance and/or updating of the information contained in these sections. Micolet, to the consequence of these terms, assures to correct any issues as soon as they are detected.
The User is the only one and exclusively responsible for the use of the Micolet website and its contents, and Micolet will not be considered as responsible for the use of the Micolet website according to the regulation applicated. In case of appearance of some illegal activities or, if Terms and conditions are not respected, we retain the right to deny to User the access of Micolet website page or to some contents, without any notification..
Users will be responsible for property transfer tax subscription as well as other taxes, rate or contribution corresponding to the sale of clothes and other items through the Micolet website.
General terms of the contract
Without prejudice that the Terms and conditions are applied to the User from the moment that he accesses to the Micolet website to realize any operations through it, the user should accept these terms and conditions before, ticking the corresponding box. This actual terms and conditions do not exclude any possibilities that some services of the online page Micolet, for this particular characteristics, will be subject, in addition to Terms and Conditions, to this own particular conditions.
Through the Micolet website, the user can
- sell his used clothes
- buy second-hand clothing
Sale of clothes
Micolet offers individual consumers the possibility of selling their clothes through the Micolet website. Individual consumers, for these purposes, is any individual who sells their clothes on the Micolet website for personal reasons and not for business, commercial or professional activities. We sell used clothing in good condition that the seller no longer uses, and is interested in selling. Clothing is offered for sale by Micolet on the Micolet website and, if sold, Micolet will pay a percentage of the sale amount (previously agreed) to the owner of the clothing. Micolet sells women's clothing and accessories only. In the Help and contact section, you can specify which geographical locations the sale of clothing can be made. These locations may vary.
Sale request of clothes
NOTICE: TEMPORARILY THIS SERVICE IS ONLY AVAILABLE IN SPAIN. SELLERS LIVING OUT OF SPAIN CAN CONSULT THE CONDITIONS OF SALE WRITING TO THIS EMAIL: email@example.com
On the occasion of the new measures taken by the Spanish Government in relation to Covid-19, the collections will not be able to be carried out until the state of alarm is over. It is expected that the collections will take place between 15 and 22 April.
With the interest to offer a quality service, Micolet retains the right to keep temporarily the collection service of clothes when it's considered useful.
Once the Pickup Form is printed, it is essential that the User contact Micolet by writing an email to firstname.lastname@example.org if the number of the package sent does not match the data indicated at the time of making the request on the web page, since the courier of the transport company will only send us the packages that are on the Pickup Form. If the data on the number of clothes does not match, simply fill in the blank box for that purpose that appears on the Pickup Form.
After making the request for collection, a courier will go to the address indicated by the User within a maximum period of 5 working days. The User must prepare a cardboard box with the clothes he/she wants to send, insert the pick-up sheet into the package and make sure that the box is well sealed. The box cannot have any side larger than 1 metre, and the sum of the height, width and depth of the box cannot exceed 1.5 meters.
In the case of sending bags, Micolet is not responsible for any loss or damage that the merchandise may suffer. If the User chooses to send the garments in bags, Micolet recommends that the package has two or more layers so that it does not break.
In the case in which a delivery being managed by Micolet is misplaced during the collection or in any other moment in the process of the sale, the transport company will not be held legally responsible for this delivery, and Micolet will compensate the user with €27. However, the garments that would have already been valued by Micolet will receive the price that they would have earned in the sale as a form of compensation up to a maximum of 27€. The given amount will be refunded to the users account via a bank transfer.
The clothes we sell must comply with conditions requested by Micolet (see section. "Clothing we Accept"), and must be sent at least 20 clothes and 500 as maximum. If more than one package may be sent in the same request, just add a copy of Pickup Form in each of them and another copy attached to the outside of the package.
Neither the Pickup Form printed from the user nor data filled in when creating it will serve as a delivery note or a proof of what is included in the box that is delivered. As well Micolet doesn’t take responsibility for any incidents that may happen during the delivery process, for example in cases of loses or robberies. In any case, Micolet will contact the courier and do everything possible to solve the issue.
Micolet does not collect clothes of the users who live outside Peninsular Spain. In any case, Users can print the Pickup Form and send us the clothes (including the Pickup Form ) above his own responsibility, managing the shipment and taking in charge the expenses involved.
Likewise, it is not possible to include clothes that the user, as a buyer, buys on Micolet and wants to send it back to return (to get more information about how to proceed to make a return, read the point 5.2.7 "Withdrawal policy").
In order to delimit the obligations of the users concerning the Pickup, they will be considered as expeditors of the goods according to the regulation defined on the road transportation contract.
The expeditor user should respect the indications of Micolet as this function of shipper and courier in order to realize the shipment in safety conditions, especially concerning the place and time of delivery. If the user does not respect these conditions, it will be understood that he refuses the pickup. If for some unwanted reasons from the user, these conditions are not respected, it is impossible to realize the delivery. In both cases, the user will have the option to receive the clothes by this own mean and under this responsibility.
In any case, User will have the opportunity to deliver clothes to Micolet in a best-suited way, without the need to follow any anterior detail process, always when being a user that manages, takes responsibility and deals with any extra cost.
Clothes we accept
Clothes that we accept in our warehouse has to proceed a control quality process. During this process, some of the clothes may be rejected and can be not confirmed for the sale. Our level of expectations about the conditions and quality of the clothes is very high
The clothes we accept must be clothes without rips/tears, stains and odours. They must have the brand and size label still attached. We do not accept underwear, sleepwear or costume jewellery. For more details on the clothing requirements, check out the Micolet website in the "Clothing We Accept" section. Micolet reserves the right to refuse requests for the sale of clothing that does not meet the required criteria. Also, it is also possible that, in certain cases, Micolet accepts clothing that does not meet the conditions.
Valuation of the clothes
Micolet will assign a price to the clothing sent by the User and that is suitable for sale on the web. That price depends on different factors such as, among others, the brand, the type of garment, easing of selling, and the volume of it that already exists in stock. Micolet periodically modifies these parameters that influence the purchase price, according to the variations of supply and demand.
Within a period between 4 and 5 weeks* from the moment of collection, the User will receive an e-mail informing them of the result of the valuation. In the valuation received, a non-negotiable offer will be made for the clothing that Micolet considers suitable for sale on the web. On the contrary, the garments that Micolet does not consider suitable will be automatically rejected without being even valued. The User will not receive a list of garments discarded or rejected by Micolet, so it is recommended that you check the list of garments sent to check if they have been included or not in the offer made by Micolet.
* Term can be longer if for some reason we received more clothes than the capability we have to process them.
The valuations are not assessments for verifying the previous state of the item, but our estimations are aimed exclusively at correctly adjusting the sales prices and are subject to possible revisions if previous faults, defects or flaws become apparent at a later date. Micolet is in no case responsible for these previous defects which, for whatever reason, would have gone unnoticed in the initial assessment and will affect the rating and/or sales price.
Time required for the valuation
Within a period of seven (7) days, once the User is notified by the email of the valuation that Micolet has made of their suitable clothing, the clothes will be published in the Micolet web portal. During this period the User may notify Micolet that he rejects the valuation and will have the option to donate or recover the clothes.
In the case of opting for the donation of clothes not accepted will be given to Micolet to proceed to subsequent donation to one of the charities with that Micolet collaborates with.
Refused clothes or price values. Donate or take it back
If during this delay of seven (7) days since the moment that the User receives the valuation of the clothes, User notifies that he rejects the offer, he will have the possibility to recover it with a delivery charge (€9.99).
If some of the garments are accepted by Micolet and others rejected and the user accepts the valuation, the User will have seven (7) days after the valuation was sent to request the return of the clothes are not accepted upon payment of shipment (€9.99). In the case of expiration of the period of seven (7) days without the User indicating anything about it, Micolet will understand that the User gives consent to the free transfer of the garments to Micolet, acquiring full control of them.
Micolet may donate part of the clothing to one of the NGOs with which it collaborates or transfers it to any other physical or legal person.
Micolet´s social commitment, which puts charitable and ecological criteria, entails the development of a simple and large volume donation system that dispenses with all those unnecessary added costs. The garments in this way are transferred to Micolet will be donated to bulk large scale among different NGOs. For this reason, they won´t be able to individualize the assigned clothes to such ends for each seller.
Sellers who wish to make individualized donations must do so personally after recovering the clothing according to the established procedure.
Payment of the clothing sold
Micolet will pay clothes to the User following the sales realized on the Micolet’s online website. Once the realization of a sale of a user’s clothes is made (no reserve but sales), Micolet will transfer the payment through a bank account depending on the price percentage of the clothes determined by Micolet. The bank account should be based within the UK. Likewise, the transfer will be done every first week of the month and after 8 weeks from the sale day (no reserve) on the online website of Micolet. These 8 weeks are necessary to manage returns if any.
After thirty (30) days from the publication of an item on the Micolet website, if the item has not been sold, Micolet may adjust its price, reducing it up to a maximum of 30% of the initial sale price on Micolet. This is intended to facilitate the sale. From that moment, if the item remains unsold, Micolet may readjust the price as it sees fit in order to promote the sale of the item. If, after six (6) months, the item remains unsold, Micolet will have the option to donate it. If the User wants to recover it, they will always have the possibility of paying 9.99€ as a shipping fee, plus 1.99€ as a handling fee for each item they want to recover.
When modifying the sale price of an item, the percentage that the user receives upon sale may be modified in accordance with the agreement between the user and Micolet.
Returning the published clothes
If the User wishes to get back one or various of the clothes that are on sale on Micolet, always when they haven’t been sold yet, they can return them back after paying a delivery cost of €9,99 and €1,99 administration fee of the clothing they want to get back.
Purchase of clothes
Micolet offers these services as an intermediary to final consumers, in order that buyers can purchase clothes selling by seller´s users on the Micolet marketplace.
Reminds that Micolet doesn´t buy or sell directly the products that have been published on the marketplace. Micolet assumes these responsibilities as an intermediate agent and takes responsibility for the services to offer to these clients: sellers and buyers…
Micolet Web, S.L. is a society based in Spain and the local currency for payment is Euro (€). The purchases on our website imply the direct acceptance of Euro´s currency as a payment method. Prices shown on the website are indicative and based on the automatic currency converter. Final prices can fluctuate due to inflation and fluctuation of these currencies. Prices included the selling price of the seller, the commission of Micolet and VAT/ taxes that will be appropriate to use.
All Refunds will be made in Euros (€) and in accordance with the exchange rate of the day that we process the refund. The purchaser accepts that the final amount of this transaction with Micolet, depends on the rate of exchange between the Euros and the Pound Sterling at the time and day the refund is processed.
Due to the tax differences and the different shipping costs of the products from our headquarters in Spain, the sale prices may vary from one country to another. In any case, it is guaranteed that the final price for the consumers of each country will be that published on our website for that country.
In countries situated outside the European Union, or in the Bailiwick of Guernsey, the Bailiwick of Jersey, or the Isle of Man, upon receiving the purchase, it is possible that the User has to face a surcharge of taxes and customs. The User can contact the customs offices of their country to request detailed information about these expenses. Likewise, at the valuation price, a surcharge per destination may be added, which in no case will reduce the valuation price accepted by the seller.
To order an item, the User has to add the product that he is interested into the shopping basket (clicking “Add to Basket”) and then to click “Complete purchase” that will appear on the top right corner of the Micolet Web. Then you will be asked to fill the purchase form and accept the Terms and Conditions of the service. Finally, you can complete the order clicking on the bottom “Complete the order”.
The Contract with Micolet will be formed once we receive the form of the order and verify the data. Before sending the order, we invite Users to read and accept Terms and Conditions of services and confirm that information provided is true and correct.
After the order is done and the User sees the order’s number and information indicating that the order has been accomplished successfully we recommend to make a screenshot or print it in case of not receiving the email, which should be sent automatically including the order confirmation and the reference number.
Micolet can refuse accepting orders that do not present any guarantee solvency, which is uncompleted, refer to an unavailable product or for any other reason that Micolet considers appropriate.
Descriptions of the products are available within the Micolet website sections. Products offered by Micolet can not correspond with the pictures of the products due to the fact that product pictures can be perceived differently following the monitor or web browser used.
Availability of the products
All the orders are subject to their availability to order, this way, if the item is out of stock or there are other difficulties, Micolet retains the right to cancel the order, refunding to the user the amount they have paid.
In any case, Micolet will do its best to regularly update the available items to not confuse the User.
Payment methods and currencies
Payment can be made by card or PayPal. To make the payment, the user will be redirected to the third party´s online banking page (in the case of choosing a card payment ) or the PayPal page (for payments with this system), where under a secure environment, owned by the bank and PayPal, respectively, you will be asked for the information to make the payment with the maximum security measures. This data is never stored or managed by Micolet, so Micolet is not responsible for the use that the bank and/or PayPal could make of them.
Delivery time and cost
Due to the new measures taken by the Spanish Government in relation to the Covid-19, shipments will be delayed until April 14th. If the User wants to delay the shipment even more, he can schedule it to be sent at a later date, choosing up to a maximum of 30 days from the initial date of purchase. To do this, it is essential that the User's purchase is in "open" status.
Items are shipped from Spain. We deliver orders all around the UK, except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man, with the transport company we collaborate with in within 5 business days from when the order is closed and prepared.
The orders will be sent to a network of collection points of the courier company. The user will receive a notice for its collection on the same day but if not collected within the period indicated, the items will be returned to Micolet. In the event that the client requests a new shipment, he must pay the shipping costs again.
The shipping costs are €6.99. For orders over €29.99, it reduces to €4.99, and free delivery for the orders over €79.99. These prices can be modified depending on special promotions.
ATTENTION: Due to COVID-19, our return services will not be running as normal you cannot drop off your parcel to a local Hermes pick up point as stores are closed, so all returns must be managed by the user as explained in this section.
The User may exercise his or her right of withdrawal in accordance with the regulations in force for the Defence of Consumers and Users.
Purchases whose delivery has not yet been managed will be displayed in the "Open" state in the User's Purchase History and may be cancelled directly by the User with the "Cancel" button. Alternatively, these purchases can be cancelled by sending the withdrawal form. The management of the forms received are required within a period of 48 working hours. Micolet recommends the use of direct and automatic cancellation for the guarantee that any cancellations are made before shipments.
For purchases that have already been sent, the withdrawal will be made according to the following procedure:
If, for any reason, the User is not fully satisfied with his/her purchase, he/she has the option to exercise the right of withdrawal of the items within a period of fourteen (14) calendar days from the date on which he/she received the order, provided that the items are received in the returns department.
In order to do so, you may request the withdrawal within fourteen (14) days through your intranet or user area, following the indications below, or you may inform us of your decision to withdraw within fourteen (14) days, using this form that you need to send back to us. Micolet recommends the preferential use of the intranet or user area for the communication of the decision to withdraw.
To communicate the decision to withdraw via the intranet and proceed to the return of all or some of the items that have been purchased, the User, within the deadline, should log into their Micolet account and go to “My Purchases." In this section, the User must pay the return shipping costs of €4.99 (in certain periods these may be on promotion). Shortly after, the User will receive an email with the confirmation of the payment of the return shipping costs and information of the rest of the process. In this email, the User will receive a PDF file with the corresponding Return Sheet in order to process the return. The User must download this file, print it and include it in the package, together with the items to be returned.
In a maximum of 48 working hours after receiving this first email, the User will receive a second email with the Hermes return label so that the User can deliver their return box to the nearest Hermes Parcel Shop. It is essential that you, the User, keeps the receipt that you are given by Hermes until Micolet confirms to the User, via email, that the articles have been received.
The return of items using the system provided by Micolet for the collection of items for valuation and subsequent sale on the website will not be accepted.
If the User wishes to manage the return themselves with a transport company of their choice, before starting to manage the return in the "My Purchases" section, the User must contact Micolet by sending the withdrawal form by email to email@example.com or to the postal address: Calle Iturrigorri nº 8 in Basauri in Bizkaia (48970), Spain.
If the User wishes to return items corresponding to different orders in the same shipment, he can do so by paying only a few return shipping costs. For this, no more than 30 minutes must pass between the first return request and the following ones. In this case, the User must send all the items to be returned corresponding to the different purchases in the same package and with the Return Sheets related to each of the return requests. The User will receive by email all PDF files of all return requests and may also be downloaded directly to their Micolet account, in the return request that has been created for the purchase. In this case, the address of the collection of the return is the same as that of the first.
The right of withdrawal is subject to the following conditions:
- Items must be returned in the same purchasing condition, unused and without any damage
- Items of one order must be returned in the same shipment, we do not accept separate returns from the same order
The return will be realized when the package is received in Micolet. Micolet will not assume to cover any costs or incidents that may arise from the transportation process of the returned items, which is the responsibility of the buyer.
If the User makes a return, Micolet will check the state of the item(s) and, depending on wether the conditions mentioned above are met, the following may happen:
That the returned product does not comply with the conditions and therefore withdrawal is rejected by Micolet.
In this case, the User will be contacted, within 14 calendar days from the date of receipt of the items by Micolet, and will be offered the option to send them the items refused by Micolet. The User will be responsible for all the expenses generated by this shipment, including the transport of these items (from the customer to Micolet, and back), taxes or customs duties if any. If the User does not accept the option to keep the product returned and refused by Micolet, Micolet may keep the items and the amount of the item.
That the product complies with the conditiones mentioned above and therefore its return will be processed by Micolet.
In this case, the User will receive an e-mail informing him/her that his/her return has been processed and within a maximum period of 14 calendar days from the date on which he/she communicated his/her wish to return, Micolet will proceed to refund the amount of the purchase, including VAT.
If the purchased good does not conform to the characteristics and qualities stated, the buyer may terminate the contract and obtain a refund of the money. These differences, with respect to what has been stated, must be explicit, clear, and unequivocal. The buyer must send these goods to Micolet according to the terms and conditions that the company establishes for this purpose, given the particular circumstances of the case.
Considering the legal definition of goods used as tangible personal property susceptible to lasting use that, having previously been used by a third party, are susceptible to new use for their specific purposes, the wear or deterioration caused by the previous ordinary use of the products will not be considered a vice or error. Likewise, the USER and/or CLIENT is informed that the possible tonality difference caused by the effect of the monitor will not be considered a sufficient error to proceed with the return of the product since it is estimated that the colours may have around a 15% variation.
As an example, errors related to the brand or to the size marked on the garment, apparent differences in colour, undisclosed tears, or differences in materials or composition will be considered.
In these cases, the USER or CLIENT must request the return by sending an email to the address firstname.lastname@example.org
The periods described in all the previous sections are merely for guidance and are subject to possible variations within reasonable time limits depending on the particular circumstances of the transactions. Unsubstantial changes or delays in the deadlines indicated shall not be deemed a breach of contract provided that the main services (collection, valuation, dispatch) have been performed.
Way of communication
Micolet is a digital marketplace. The use of it implied the acceptance of communications through an email address that has been provided to the user in their personal details. Is the responsibility of the user to update this contact detail and to consult this mailbox.
Intellectual property of the web page www.micolet.co.uk, its source code, design, navigation form and different elements are the property of Micolet, which correspond to the all entire exploitation access to reproduce, distribute, communicate and transform according to the Spanish legislation and legislation of European Union.
It is completely forbidden the total or partial reproduction of Micolet contents without express consent in writing Micolet. The unauthorized use of these contents will permit a legal retain.
Micolet is not responsible for any infractions realized by the users of this online website that affect third parties.
Links to others websites
Hyperlinks published in Micolet can direct you to third party Websites. Micolet does not assume any responsibility for the content, information or services that can appear on this website, which will only have an informative objective and in any case implicate a relation between Micolet and users or entities owners of any content places that can be met.
Modification of the Terms and Conditions of the services
In any moment Micolet can change or actualize its Terms and Conditions of the services provided. For this reason, users are recommended to review them frequently. Every updated version of the Terms and Conditions will be followed once it is published in the Micolet Web.
In any moment Micolet can change its commercial offer through a publication on its online website (price modifications, product and promotion changes and other commercial and service related information).These modifications will not affect operations realized before.
In any case, the utilisation of Micolet website means the acceptance of the Conditions and Terms to all the users, in that way if the User does not agree with these Terms and Conditions, he should not use the Micolet Web.
Termination and compensation of the clauses
If any clause included in these Terms and Conditions will be declared, totally or partially, invalid or unless, will only affect to this disposition or part of it which is considered invalid or unless, subsisting to the Terms and Conditions of use of everyone else, having to this disposition, or part of it the same effect result, but not present.
Micolet retains the right to suspend online website access, without any advance notice, to a discretionary and temporary way, due to technical issues or any other disposition, having the right to modify individually the access conditions as well as all or half of the content.
Micolet retains the right to stop or cancel the website or other services offered to users, at any moment without any previous notice. In every case, Micolet can stop the service to any user that uses it in an unethical, offensive, illegal and incorrect regarding the content and services and/or contrary to the interests of the company.
Customer service and Platform ORD to resolve a dispute
For all enquiries, please do not hesitate to contact our customer service sending an email to email@example.com.
To resolve incidence, complaints or reclamation you can get in touch with us sending an email to this address firstname.lastname@example.org.
If it has not been resolved by our customers' service, the customers can present a reclamation through the platform "Resolution of Litig of the European Union", managed by the European Commission on this link.
Governing Law and Jurisdiction
These present Terms and Conditions of use are registered and interpreted according to the Spanish law.
Last Updated On: 20 February, 2020