Returns & Refunds
From the moment you receive the clothes that you have bought, you have 14 calendar days to return them if they do not meet your expectations.
To do this, you have to access your Micolet user account and go to the "Purchases" section. Locate the purchase from which you want to return a garment, click on "Return" and select the garments to be returned.
Then you will have to pay the shipping costs for the return (£4.59). Shortly you will receive an email confirming the payment of the return shipping costs and a link to download the Return Sheet. Print it and put it inside the box that you are sending us with the clothes that you do not want.
In a maximum of 48 working hours after receiving this first email we will send you a second email with the Hermes label that you must print and add to your return box. You will have 5 days to leave your return packet at your nearest Hermes Parcel Shop. IMPORTANT: It is necessary to wait for this second email with the Hermes label before going to your nearest Hermes Parcel Shop. Otherwise, you will not be able to return the package.
We will take care of making the corresponding payment for the return once we have received the clothes and checked that everything is correct.
If you have forgotten to add garments to be returned from that same purchase or you have garments that you want to return from other purchases that are within the return period, do not worry! You can add them FREE of charge during the 30 minutes following the request for the first return . You just have to make a new request as you did with the first return but without paying more shipping costs. We will email you the return sheets but, in addition, you will be able to download it directly in your user session, in the return you have created. IMPORTANT: The items of all returns must be sent in the same package and with the return sheet of each request.
If you prefer to manage the return on your own, you can do so, but before doing any of the steps described above, contact us at email@example.com and we will tell you how to start the process.
Once we receive the items, in a maximum period of 15 days, we will return the money back to you. Do not worry because we will send you an email confirming the payment. Remember that the money will be returned to the same payment method with which you made the purchase.
*In the case that your order is not correct, please write to us at firstname.lastname@example.org so we can help you.
In the event that we send you an order with some incorrect items or that have a defect that we have not detected, please contact us via email@example.com providing as much information as possible about the incident. It will also be very useful for you to send us a photo.
In the event that a refund has to be made, we will tell you how we will proceed.
It is very important that you send us the items you want to return in a tightly sealed cardboard box or in a well-sealed bag to avoid losing any items on the way.
In the case that you only have a transparent bag in which to send the clothes, please wrap and seal the package very well so that its contents cannot be seen.
Oh, and very important! Do not forget to add the return sheet or sheets within the package. You can read how to make a return here.
Once we receive your items, within a maximum period of 15 days. Don't worry because we will send you an email confirming the return of your money.
Remember that the money will be returned to the same payment method used to make the purchase.
You can check the status of the return by logging into your Micolet user account, in the "Purchases" section. You can also access it through the following link: My order.