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Before buying

Before you start shopping on Micolet, we recommend that you carefully read this information which you may find useful. It shouldn't take you more than five minutes.

Where are the clothes that you sell from?

The clothes you buy at Micolet are from girls just like you. It is clothing that either has been given to them or they have bought and used very little, so it is almost new (or even unused) and can have a "second life."

What is the cost of the items?

In Micolet you will find your favourite fashion items (maximum 3 seasons old) with a 70-80% discount compared to the price in shops. In each description of the item, you will find how much it costs, approximately, in shops and with the discount on Micolet.

¿Do you have an offline store?

No, the clothes can only be purchased on our online store. But if you place an order and you are not satisfied, we accept returns.

More information about returns here.

How do you guarantee that the items are in good conditions?

We check all the clothes we receive. We have a professional staff that checks and evaluates every item carefully to determine its quality and to make sure that it meets our criteria before we put it on sale.

How long does the delivery take?

We deliver orders within 5 business days around all of the UK except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man, working days only.

Can I buy now and receive it later?

Yes, you now have the option to schedule your shipment up to 30 days after purchase. To do this, when you buy from Micolet you will have the option of selecting "normal shipping" so that your order is sent from 9:00am on 04/14/2020, or the new option: "I want to receive my order later". In this step you can indicate a date up to 30 days after the date of this first purchase and your order will remain open until 9:00h of the selected date.

If your order is in "open" status and at the time of purchase you chose a shipping date prior to 14/04/2020, you can either keep it for shipping from 9:00am on 14/04/2020 or schedule this shipment for later. Log in to your Micolet user account and at the time of purchase select a later date up to a maximum of 30 days from the initial date.

Thanks to this option during all those days that your purchase is open you can add all the items you want to this order and without paying more shipping costs. Only shipping costs related to the first purchase (if any), all other items you add during the remaining days will be exempt from transportation costs.

Do you ship to the Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man? And international shipments?

We ship to all of the UK (except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man)

Internationally, we also send to France, Portugal, Spain, Italy, and Germany, but for this, you will have to make your purchase on the Micolet page of each country: Micolet.com, Micolet.fr, Micolet.pt, Micolet.it, Micolet.de.

And very keep an eye out because soon we will expand to many more destinations!

How much do I have to pay for the delivery?

At the moment you only have to pay £0.87 delivery cost for orders over £26.42. For orders lower than this amount, you will have an additional cost of £6.16. If your order is over £70.47 we will deliver it to you for free!

*Occasionally, there could be some variation in the shipping costs. Don't worry! We will inform you before you make the purchase.

We send your orders to any part of the UK (except the Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man)

How can I pay for my order?

With a credit or debit card or with PayPal. Once you select the payment method, you will be redirected to a third-party verification (TPV) (for card payments) or PayPal (for PayPal payments) where, under a completely secure environment, you will be asked for the information to make the payment.

Can I return my purchase if I am not satisfied with it?

Of course. In the case that you do not like something, you have 14 calendar days to make the return, which you can request from your Micolet user account. You, the customer, must take care of the shipment of the items you want to return.

More information about returns here.

What do I do if I have received the incorrect item?

In the event that we send you an order with some incorrect items or that have a defect that we have not detected, please contact us via info@micolet.co.uk providing as much information as possible about the incident. It will also be very useful for you to send us a photo.

In the event that a refund has to be made, we will tell you how we will proceed.

What are the different icons found in the listings?

You will find different icons on each listing:

  • Icon with etiquette: New clothes. The items are new and have not been used, they still have the original brand labels
  • Icon with an asterisk: The item has a small defect. These are clothes and items that despite having a small defect, are accepted because of the brand, this high quality or the type of items that we believe you could be interested in. The types of small defect:
    • Clothes without a button
    • Clothes with a small sign of wear
    • Clothes with some small stains that can be washed
    • Clothes with damaged haberdashery.
    • Clothes that are a little bit broken
How often do new items appear on Micolet?

We are constantly adding new clothes. No two items are the same, so we advise you to visit us from time to time to check the new items we have to offer. What is in our store today, may not be tomorrow. But if you want us to notify you when we upload new items, subscribe to the Micolet Newsletter. To do this you only have to sign up for the daily newsletter through this link: Sign up.

If later you are not interested, don't worry, as you can unsubscribe from the newsletter and Micolet notifications at any time. More information here.

More information about returns here.

How can I be informed of Micolet news?

The best way to be aware of our latest arrivals, offers and discounts is to subscribe to receive our Newsletter.

You can subscribe to the daily newsletter through this link: Sign up.

If later you are not interested, don't worry, as you can unsubscribe from the newsletter and Micolet notifications at any time. More information here.

You can contact us here: info@micolet.co.uk. Or through the contact form.