Before buying

ATTENTION: Due to the current exceptional situation, Micolet cannot guarantee the shipments of orders to the United Kingdom, therefore, the sales service is temporarily suspended. If the User made a purchase before this situation, Micolet reserves the right to delay the shipment or cancel this purchase.

Before you start shopping on Micolet, we recommend that you carefully read this information which you may find useful. It shouldn't take you more than five minutes.

Where are the clothes that you sell from?

The clothes you buy at Micolet are from women, men, kids, babies... just like you and your family. It is clothing that they have bought or were given as a gift and have used very little, so it is almost new (or even unused) and can have a "second life".

What is the cost of the items?

In Micolet you will find your favourite fashion items (maximum 3 seasons old) with a 70-80% discount compared to the price in shops. In each description of the item, you will find how much it costs, approximately, in shops and with the discount on Micolet.

Do you have an offline store?

No, the clothes can only be purchased on our online store. But if you place an order and you are not satisfied, we accept returns.

More information about returns here.

How do you guarantee that the items are in good conditions?

We check all the clothes we receive. We have a professional staff that checks and evaluates every item carefully to determine its quality and to make sure that it meets our criteria before we put it on sale.

When will my order arrive?

Delivery time will depend on the country and shipping method selected:

There may be some delay in delivery temporarily due to the situation of the Covid-19.

Country Shipping method: home delivery / pick up point Transport company Delivery term
Spain Home delivery Envialia Maximum 3 business days
Home delivery Correos Express Maximum 3 business days
Pick up point Punto Pack – Mondial Relay Maximum 3 business days *
France Home delivery Colissimo Maximum 4 business days
Pick up point Mondial Relay Maximum 4 business days *
Portugal Home delivery Correos Express Maximum 3 business days
United Kingdom Home delivery Hermes – Mondial Relay Maximum 5 business days
Italy Home delivery UPS Maximum 5 business days
Pick up point UPS Maximum 5 business days *
Germany Home delivery Hermes – Mondial Relay Maximum 5 business days
Belgium Pick up point Mondial Relay Maximum 4 business days *
Poland Home delivery UPS Maximum 5 business days
Pick up point UPS Maximum 5 business days *

Predicted time since the order leaves Micolet's warehouse.

* Once the package reaches the pick up point, you will receive an email to inform you that you can pick up your order within a maximum period of 10 days. If you do not remove your package, the items will be returned to Micolet and, in the event that you request a new shipment, you will have to pay the shipping costs again.

To know the areas we ship to and their exceptions, click here: Where do you ship?

Can I buy now and receive it later?

Yes, you now have the option to schedule your shipment up to 30 days after purchase. To do this, when you buy from Micolet you will have the option of selecting "normal shipping" so that your order is sent from 9:00am on the next business day, or the option: "I want to receive my order later". In this step you can indicate a date up to 30 days after the date of this first purchase and your order will remain open until 9:00h of the selected date.

As long as your order is in an "open" state, you can change the shipping date so that it arrives later. You just have to enter your Micolet user account and in said purchase select a date of up to a maximum of 30 days after the initial date.

Thanks to this option during all those days that your purchase is open you can add all the items you want to this order and without paying more shipping costs. Only shipping costs related to the first purchase (if any), all other items you add during the remaining days will be exempt from transportation costs.

Where do you ship?

According to Micolet's page where you make your purchase, the order may be sent to the areas in which we serve in each country:

Purchases made in... Shipments to...

Peninsular Spain and the Balearic Islands

(DO NOT ship to Canary Islands, Ceuta and Melilla)

Metropolitan France

(DO NOT ship to islands)

Peninsular Portugal

(DO NOT ship to Azores or Madeira)

United Kingdom

(DO NOT ship to the Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man)

Peninsular Italy, Sicily, Sardinia and islands

Continental Germany

(DO NOT ship to islands)

Continental Belgium

(DO NOT ship to islands)


How much do I have to pay for the delivery?

Shipping costs for purchases made on depends on the amount of your purchase:

  • Purchases up to £25.65: £5.98
  • Purchases from £25.66 to £68.43: £4.27
  • Purchases over £68.43: Free

*Occasionally, there could be some variation in the shipping costs. Don't worry! We will inform you before you make the purchase.

Shipping costs are charged in the first payment of your purchase in relation to the amount of that purchase. You can then continue adding more garments to your order without paying additional shipping costs, but in no case will shipping costs already paid be discounted, even if your final order is for a higher amount.

Check here the areas where we ship.

How can I pay for my order?

With a credit or debit card or with PayPal. Once you select the payment method, you will be redirected to a third-party verification (TPV) (for card payments) or PayPal (for PayPal payments) where, under a completely secure environment, you will be asked for the information to make the payment.

Can I return my purchase if I am not satisfied with it?

Of course. In the event that you don not like something, you have 14 days to return it. If you want to send the clothes to be returned through our transport company, you can request the return from your user account. Here you can generate the Return request after payment of the corresponding shipping costs.

You can also manage the return on your own. To do it, contact us via email and we will tell you how to proceed.

More information about returns here.

What do I do if I have received the incorrect item?

In the event that we send you an order with some incorrect items or that have a defect that we have not detected, please contact us via providing as much information as possible about the incident. It will also be very useful for you to send us a photo.

In the event that a refund has to be made, we will tell you how we will proceed.

What are the different icons found in the listings?

You will find different icons on each listing:

  • Icon with etiquette: New clothes. The items are new and have not been used, they still have the original brand labels
  • Icon with an asterisk: The item has a small defect. These are clothes and items that despite having a small defect, are accepted because of the brand, this high quality or the type of items that we believe you could be interested in. The types of small defect:
    • Clothes without a button
    • Clothes with a small sign of wear
    • Clothes with some small stains that can be washed
    • Clothes with damaged haberdashery.
    • Clothes that are a little bit broken
How often do new items appear on Micolet?

We are constantly adding new clothes. No two items are the same, so we advise you to visit us from time to time to check the new items we have to offer. What is in our store today, may not be tomorrow. But if you want us to notify you when we upload new items, subscribe to the Micolet Newsletter. To do this you only have to sign up for the daily newsletter through this link: Sign up.

If later you are not interested, don't worry, as you can unsubscribe from the newsletter and Micolet notifications at any time. More information here.

More information about returns here.

How can I be informed of Micolet news?

The best way to be aware of our latest arrivals, offers and discounts is to subscribe to receive our Newsletter.

You can subscribe to the daily newsletter through this link: Sign up.

If later you are not interested, don't worry, as you can unsubscribe from the newsletter and Micolet notifications at any time. More information here.

You can contact us here: 020 8089 8729 (M-F 07.30-13.30). Or through the contact form.

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