Hello, how can we help you?
Due to the current exceptional situation, Micolet cannot guarantee the shipments and/or the return collections to/from the United Kingdom. Therefore, the sales service is temporarily suspended. If you made a purchase before this situation, Micolet reserves the right to delay the shipment or cancel this purchase and refund of the money.
In the case of returns, they must be managed by the customer on their own. Please, hire the courier company of your choice to send your package to us. The return address is: Micolet Web S.L., Calle Iturrigorri nº 8. 48970 Basauri (Bizkaia), Spain.
Sorry for the inconvenience
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From the moment you receive the clothes that you have bought, you have 14 calendar days to return them if they do not meet your expectations.
If you want to return the garments through our transport company, follow these simple steps:
- Access your Micolet user account and enter My order > Return > Request a return. At that moment all the garments of all your purchases that are within the return period will be shown to you, and you will be able to select the clothes you want to return. Don't forget to tell us why!
- You can also access this screen through the Purchase History, by clicking on the "Return" button that appears next to the reference of your purchase.
- Pay the shipping costs for the return that correspond to the selected shipping method and the number of items to be returned. Carrying 3 items is not the same as 20!
You will shortly receive an email confirming the payment of the return shipping costs and a link to download the Return Sheet that you have to print and include in the box that you send us along with the items you do not want. You will also find this Return Sheet within the Return section of your user account.
ATTENTION: we will only accept the garments indicated on the Return Sheet. If you have to return more items that do not appear on this page, you will have to start the application process again and pay the return shipping costs for those items. Therefore, we recommend that, before finalizing the payment, you check all the garments you want to return are there.
- Prepare your return package according to the instructions that we indicate on the Return Sheet. So you will have it ready to send it.
For returns at Pick up point collection, you will receive a second email with the label of the transport company that you will have to stick outside of your package. In this way, you can already deliver your package to a Pick up point.
Remember to keep the receipt provided by the transport company until we confirm by email that we have received the items you have sent us.
- We will take care of making the corresponding payment for the return once we have received the clothes and checked that everything is correct.
If you prefer to return the clothes on your own, you can do it. But before doing any of the steps described above, contact us at firstname.lastname@example.org and we will tell you how to proceed.
Once we receive the items, in a maximum period of 15 days, we will return the money back to you. Do not worry because we will send you an email confirming the payment. Remember that the money will be returned to the same payment method with which you made the purchase.
*In the case that your order is not correct, please write to us at email@example.com so we can help you.
Items can be added to orders that are in the "Open" state (the preparation of this order has not yet started) without paying shipping costs or extra expenses. It is a free service.
For this, you have to access Micolet with the same account with which you made the first purchase. When making the new purchase, the items will be automatically added to the open order. You can check that no extra shipping costs are charged and only the price of the items has been charged.
You can see the status of your order from your Micolet account, in the "Purchases" section
As a general rule, orders will be closed at 09:00 a.m. from Monday to Friday. There may be exceptions to this but you will be informed before the end of the order process.
According to Micolet's page where you make your purchase, the order may be sent to the areas in which we serve in each country:
|Purchases made in...||Shipments to...|
Peninsular Spain and the Balearic Islands
(DO NOT ship to Canary Islands, Ceuta and Melilla)
(DO NOT ship to islands)
(DO NOT ship to Azores or Madeira)
(DO NOT ship to the Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man)
Peninsular Italy, Sicily, Sardinia and islands
(DO NOT ship to islands)
(DO NOT ship to islands)