Sign up | Log in

Frequently asked questions

To buy

Where are the clothes that you sell from?
The clothes you buy at Micolet are from girls just like you. It is clothing that either has been given to them or they have bought and used very little, so it is almost new (or even unused) and can have a "second life."
What is the cost of the items?
In Micolet you will find your favourite fashion items (maximum 3 seasons old) with a 70-80% discount compared to the price in shops. In each description of the item, you will find how much approximately does it cost in shops and with the discount in Micolet.
¿Do you have an offline store?
No, the items are only sold on our online page. In case you receive an order you are not satisfied with, we accept returns (read the conditions below).
How do you guarantee that the items are in good conditions?
We check all the clothes we receive. We have a professional staff that checks and evaluates every item carefully to determine its quality and to make sure that it meets our criteria before we put it on sale.
How long does the delivery take?
We deliver orders within 5 business days around all of the UK except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man, working days only.
Do you provide international deliveries? To the Channel island and Isle of Man?
We deliver orders within 5 business days around all of the UK except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man, working days only.
How much do I have to pay for the delivery?
At the moment you only have to pay £0.88 delivery cost for the order over £13.33. For the orders lower than this amount, you will have an additional cost of £5.33. If your order is over £53.34 we will deliver it to you for free! We will send your order to any place in the UK (except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man).
We will send your order to any place in the UK (except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man).
How can I pay for my order?
You can pay with a debit or credit card. You will be redirected to the BBVA website where with all the security standards met. You will be asked for your bank details in order to do the payment.
Can I return my purchase if I am not satisfied with it?

Of course. From the moment you have received your order, you have 20 days to return it if it did not meet your expectations.

To do it you have to enter your Micolet account by clicking on the section "My account" at the top-right corner of the screen, there you will find your purchase history. Then choose the clothes you wish to return, click on the button "return" and you will automatically receive a PDF file. Print the PDF file and send it back together with the clothes you want to return to the address that is indicated in the register. We will take care of the charges and pay back the amount you should receive once we have the clothes back. Note that the return cost will be on your own expenses.

In case you wish to return clothes from different orders, you should print all the PDF files.

What are the different icons found in the listings?

You will find different icons on each listing:

  • Icon with etiquette: New clothes. The items are new and have not been used, they still have the original brand labels
  • Icon with an asterisk: The item has a small defect. These are clothes and items that despite having a small defect, are accepted because of the brand, this high quality or the type of items that we believe you could be interested in. The types of small defect:
    • Clothes without a button
    • Clothes with a small sign of wear
    • Clothes with some small stains that can be washed
    • Clothes with damaged haberdashery.
    • Clothes that are a little bit broken
How often do new items appear on Micolet?
We are constantly adding new items. Every item is unique and the only one in the store so we recommend visiting our page every day to see the new arrivals. What we have today will not be guaranteed to be still available tomorrow. If you wish to be updated about all the incoming clothes we recommend subscribing to the Miscolet’s Newsletter.
How can I be informed about Micolet’s arrivals?
The best way to be aware of our latest arrivals, offers and discounts is to subscribe to receive our Newsletter.