Hello, how can we help you?
FREQUENTLY ASKED QUESTIONS
If you do not want to receive our newsletters with the special offers of the day or other promotions, don't worry. You just have to open one of our newsletters that we have sent you and click on the link that appears in the text of the beginning and/or end of the email. Within a maximum period of 5 working days (which is the time necessary to manage this cancellation) you will stop receiving our newsletters.
If you want to unsubscribe from the Push Web Notifications (notifications that appear when opening an Internet page), you must block them through your browser, as these notifications do not depend on us.
From the moment you receive the clothes that you have bought, you have 20 days to return them if they do not meet your expectations.
To do this, you have to access your Micolet user account and go to the "Purchases" section. Locate the purchase from which you want to return a garment, click on "Return" and select the garments to be returned. A Return Sheet will be generated in a PDF file that you have to print and send along with the items you do not want. The shipping address is shown on this Return Sheet.
We will take care of making the corresponding payment for the return once we have received the clothes. The management of the return and the shipping costs will be your responsibility. You can choose whichever transport company you prefer to send us the items.
In the event that you want to return items corresponding to different orders, you must print a Return Sheet for each order.
Once we receive your items, it will take a maximum of 15 days to return the money to you. Don't worry because we will send you an email confirming the payment. Remember that the money will be returned to the same card with which you used to make the purchase.
*In the case that your order is not correct, please write to us at firstname.lastname@example.org so we can help you.
Items can be added to orders that are in the "Open" state (the preparation of this order has not yet started) without paying shipping costs or extra expenses. It is a free service.
For this, you have to access Micolet with the same account with which you made the first purchase. When making the new purchase, the items will be automatically added to the open order. You can check that no extra shipping costs are charged and only the price of the items has been charged.
You can see the status of your order from your Micolet account, in the "Purchases" section
As a general rule, orders will be closed at 09:00 a.m. from Monday to Friday. There may be exceptions to this but you will be informed before the end of the order process.
At the moment this service isn't available in Reino Unido, we hope that it will be active soon.