Frequently asked questions
We will send your order to any place in the UK (except The Bailiwick of Guernsey, the Bailiwick of Jersey and the Isle of Man).
Of course. From the moment you have received your order, you have 20 days to return it if it did not meet your expectations.
To do it you have to enter your Micolet account by clicking on the section "My account" at the top-right corner of the screen, there you will find your purchase history. Then choose the clothes you wish to return, click on the button "return" and you will automatically receive a PDF file. Print the PDF file and send it back together with the clothes you want to return to the address that is indicated in the register. We will take care of the charges and pay back the amount you should receive once we have the clothes back. Note that the return cost will be on your own expenses.
In case you wish to return clothes from different orders, you should print all the PDF files.
You will find different icons on each listing:
- Icon with etiquette: New clothes. The items are new and have not been used, they still have the original brand labels
Icon with an asterisk: The item has a small defect. These are clothes and items that despite having a small defect, are accepted because of the brand, this high quality or the type of items that we believe you could be interested in. The types of small defect:
- Clothes without a button
- Clothes with a small sign of wear
- Clothes with some small stains that can be washed
- Clothes with damaged haberdashery.
- Clothes that are a little bit broken